Parties and Scope of Application

The following terms and conditions are provided by SVAKOM DESIGN USA LIMITED (hereinafter referred to as "SVAKOM") for customers. The registered address is 113 Barksdale Pro Ctr, Newark, DE 19711, USA.

All deliveries, services, and customer agreements are exclusively based on these terms and conditions, as valid at the time of ordering, via our SVAKOM online store.

Any conflicting terms are hereby voided. Any terms not included herein shall only be valid with the explicit written consent of SVAKOM (executive director, authorized signatory, or agent) and the relevant customer.

Legal Age

svakomshop.uk is for adult viewers only. You must be at least 18 years old to access or shop on svakomshop.uk. If you are under the legal age, please kindly leave the website. SVAKOM has no obligation to accept your order if you do not meet the legal age requirement.

Products

The products listed on our website do not include SVAKOM and are protected by one or more patents and/or registered designs. Product designs and colors displayed on the website may be modified as needed.

Products shown on our website may not be available for purchase at certain sales points.

SVAKOM products may not be distributed, resold, or stocked without authorization.

Discounted items are only available for a limited time as specified by svakomshop.uk (except in special circumstances). Discount prices cannot be exchanged for cash.

Customers may receive specified products for free during promotional periods, but they will only need to pay for shipping costs.

Prices

Prices and product availability may change without notice. Prices do not include VAT, import taxes, and customs duties. Your package may be subject to inspection by local customs and may be taxed. These fees are the responsibility of the buyer. If any products are incorrectly priced, we may refuse the order.

Payment

Payment methods:

• PayPal (supports Mastercard, Visa, American Express, Discover credit cards, and eCheck).
• Credit card.

Secure Payments at SVAKOM

All payments, whether or not you have a PayPal account, will be processed through PayPal's payment system, which provides security protection. Why must payments be made through PayPal? PayPal protects your personal financial information with industry-leading security and anti-fraud systems.

All payments, whether via credit card, debit card, or eCheck, are protected by PayPal’s buyer protection. From checkout to delivery, your financial information is fully secure.

Upon completion of payment, you will receive an email from PayPal with a receipt containing transaction details.

If you have any questions about payments, feel free to contact us at support@svakom.com (response time within 24 hours).

Customer service representatives are available online from 9 AM to 6 PM (UTC/GMT+8), Monday to Saturday. They will reply within 1–2 business days.

Note: PayPal now directly accepts credit cards, debit cards, and eChecks! Registration is not mandatory.

Secure Shopping Guarantee

SVAKOM offers the safest online shopping experience in the pleasure industry.

Our checkout process is 100% secure – your order information is encrypted and transmitted via our secure SSL server technology.

Each order undergoes actual manual review – if there are any concerns, we will contact you before charging your credit card. Your security and comfort are our top priority.

We take extra measures to carefully verify all credit card information – rest assured, we protect you from unauthorized charges.

Preventing identity theft – only authorized personnel can process your order and handle your personal information.

Orders

In accordance with customs regulations, customers must provide valid and accurate information. All recipient names, addresses, and payer names must be valid. In some countries, the recipient may need to submit their ID or passport for customs clearance or payment verification. The customer is responsible for the accuracy of the information provided to svakomshop.uk, and svakomshop.uk will not be held liable for any issues with shipping, delivery, or customs clearance caused by incorrect information. In such cases, no compensation will be provided.

We reserve the right to cancel any unqualified or erroneous orders. Customers may cancel orders at any time before shipment. Once an order is shipped, it cannot be canceled or modified.

Liability

Our website and its content should be viewed as "current" and "available" information. We do not make any express or implied representations or warranties, including but not limited to protecting our customers from malicious software (such as viruses, worms, or trojans), or guaranteeing that our products will meet our customers' needs, are fit for a particular purpose, non-infringing, compatible, secure, and accurate, or any other warranties arising from related trade, use, or dealings with our products, unless required by law. We do not guarantee the accuracy or completeness of the information contained on our website, nor do we guarantee that any errors will be corrected. You use our website at your own risk, and you are fully responsible for any data and/or costs related to the maintenance or repair of any device and/or software. SVAKOM is not liable for any damages arising from your use of our website or caused by you, unless required by law. SVAKOM is not responsible for any direct, indirect, punitive, or incidental damages arising from using, not using, or executing information or products available on our website, to the extent permitted by law. If delivery delays are caused by factors beyond SVAKOM's reasonable control, we are not liable for such delays or failures to perform, unless required by law. You agree not to make any claims against SVAKOM or its affiliates, directors, employees, and shareholders for any damages or losses arising from your use of our website and/or its content or products, unless required by law.

Copyright

All content on the website, such as text, graphics, logos, buttons, icons, images, audio clips, digital downloads, and software, is owned by svakomshop.uk. Unauthorized use, reproduction, redistribution, or modification of materials is prohibited.

You understand and agree that all content on our website is for personal, non-commercial use only. You do not have any rights, ownership, or interests in any material you copy from our website. Copying (except for personal use), publishing (except for downloadable media or press materials), transferring, distributing, displaying, removing, deleting, modifying, or creating derivative works from any content on our website is prohibited.

By registering for SVAKOM products, you agree to receive emails from SVAKOM. Your information will not be shared with any third parties, and you can unsubscribe at any time.

These provisions do not apply to downloadable media or press materials.

This agreement is between you and svakomshop.uk. No third parties have the right to enforce its terms. You acknowledge that by using svakomshop.uk, you accept these terms and conditions, which take effect from your first use of the website. By purchasing on our website, you also accept our terms and conditions.

If you have any questions, comments, or suggestions, please feel free to contact UK: support@svakom.com