Shipping policy
Shipping Policy
Thank you for shopping at svakomshop.uk. We are committed to providing discreet and secure delivery of all products. Please read our shipping terms carefully before placing an order.
1. Discreet Packaging
All orders are shipped in plain, unbranded pac kaging to protect your privacy. There will be no mention of the brand or product type on the exterior of the package.
2. Shipping Locations
We currently offer shipping within the United Kingdom. International shipping is not available on svakomshop.uk. For international orders, please visit our global website.
3. Shipping Fees
- Standard Shipping (3–7 business days): FREE on orders over £49
- Orders under £49: Flat rate of £3.99
- Expedited Shipping: Coming soon
4. Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to check the delivery status at any time.
6. Customs & VAT
All orders shipped within the UK include VAT where applicable. Since all items are shipped locally, there are no import duties or customs delays.
7. Delivery Delays
While we strive to deliver within the promised timeframes, delays may occur due to weather, courier issues, or high-volume periods. We appreciate your patience and understanding.
8. Shipping Restrictions
We do not ship to P.O. boxes or military addresses (BFPO). Please provide a valid residential or business address for delivery.
9. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 7 days at support@svakom.com. We will investigate and offer a replacement or refund as appropriate.
10. Contact Us
If you have any questions regarding our shipping policy, please do not hesitate to reach out:
Email: support@svakom.com
Satisfaction. Guaranteed.
Your satisfaction is our priority. Enjoy 24/7 live chat support and our no-hassle money back guarantee. We’ll always go the extra mile to make things right.
Free Shipping
Enjoy free 3–5 day shipping on most orders within the UK. Some remote areas may take longer. Not satisfied? Returns are easy and free.
Discreet Billing
All orders ship in plain, unmarked packaging from "SVAKOM Fulfillment". Your billing statement will show "SVAKOM UK"—your privacy is always our top concern.
